IPTV Prime Canada

Refund Policy

Refund Policy

Last updated: August 27, 2026

1. Our Commitment

We provide IPTV Prime Canada service under a clear, transparent refund policy. This document sets out exactly when refunds apply, how to request one, and how quickly we process them. All refunds are handled by our Montréal-based support team via WhatsApp.

2. 24-Hour Activation Guarantee

If you subscribe and the service does not activate correctly on your device or ISP within 24 hours of confirmed payment, we issue a full refund. This covers situations where:

  • Credentials do not authenticate against your device
  • Channels do not load on your ISP due to compatibility issues
  • The service is unusable at 4K on the plan you purchased despite meeting bandwidth requirements

To claim: message our WhatsApp support within 24 hours of activation. Show the device you tested on and describe the issue. Refund is issued the same day.

3. 7-Day Fair Use Refund Window

For annual (12-month) subscriptions, you have 7 days from activation to test the service and request a refund if it does not meet your needs. Conditions:

  • The refund covers the full subscription amount minus a $10 CAD administrative fee
  • Refunds are issued to the original payment method within 5 business days
  • Refund requests after 7 days are considered on a case-by-case basis

4. Lifetime Plans

Lifetime subscriptions (Ultra Prime) include a 30-day satisfaction guarantee. If you are not satisfied within 30 days of activation, we issue a full refund. After 30 days, lifetime plans are non-refundable except for service unavailability lasting more than 30 consecutive days.

5. Service Interruption Credits

If service is interrupted for more than 48 consecutive hours through no fault of yours, we automatically extend your subscription by twice the interruption period. No claim required — we track uptime and apply credits automatically.

6. What Refunds Do Not Cover

  • Failure to meet minimum bandwidth requirements on your end (25 Mbps for HD, 50 Mbps for 4K)
  • Inability to install IPTV apps due to a device you do not own (e.g., school or work device)
  • Change of preference after successful long-term use
  • Requests for refund from users who purchased more than 12 months ago
  • Requests where account sharing beyond terms of service is detected

7. How to Request a Refund

  1. Message our WhatsApp: +44 7490 300294
  2. State: your subscription plan, date of purchase, and reason for refund
  3. Include a screenshot showing the issue if applicable
  4. Our team confirms the refund within 24 hours and processes payment within 5 business days

8. Payment Method Considerations

  • Interac e-transfer: Refunds are issued to your email address; funds typically arrive within 24 hours
  • PayPal: Refunds are processed to your PayPal account within 1-3 business days
  • Credit card: Refunds appear on your statement within 5-10 business days depending on your issuer
  • Bank transfer: Refunds are wired back to your bank; allow 3-5 business days

9. Chargebacks

We prefer to resolve issues directly rather than through chargebacks. If you have a dispute, please contact our WhatsApp support first — we resolve 98% of issues without needing a chargeback. Chargebacks initiated without prior contact may result in service termination.

10. Consumer Rights

This policy does not affect your statutory rights under Canadian consumer protection law, including the Quebec Consumer Protection Act (LPC) and Ontario Consumer Protection Act 2002. Nothing in this policy limits your ability to file a complaint with your provincial consumer protection agency.

11. Questions

Questions about this policy: email support@iptvprime8k.ca or WhatsApp +44 7490 300294.

See also: Terms of Service · Privacy Policy · Contact